Monday, July 31, 2017

The Answer (2 in 1) Dear PRESTO Customer (and a video of a GO Train)

Dear Customer,
Thank you for your enquiry.
The online PRESTO card activity is updated regularly as the transactions become available from the devices. This will typically take up to 24 hours from the time of your travels.

The “Last Updated” feature on the dashboard will display the date 24 hours from the last time your PRESTO card was used. For example, if you last travelled on May 22nd 2017, your “Last Updated” date should be May 23rd 2017.
I apologize for any confusion this situation may have caused.
This is the response to my question about updating transactions so I could see if our missing card was in fact stolen/being used. Something seems to be missing in this approach. Like many things with Presto, I guess it makes sense after the explanation, but it's not intuitive up front.

And I guess the confusion about the email transaction was resolved when they emailed me back.

It's hot, I'm sitting in shorts listening to Black Mountain, maybe you can help me to understand why their answer bugs me. (It might be that I'm a dumb jerk, so don't hold back)

Here's a GO train passing by on its way into Hamilton downtown.
I love transit despite my grumblings here.

Thursday, July 27, 2017

No way! Email down?

I just contacted Presto using their contact form about the previous issue (below) - when I submitted it, it brought back this view (I logged out to keep account info private) with the warning banner:

Now I'm not sure if this means they will respond to my comment since it was to be through email. So, more frustrating confusion.

It seems there's always something wrong on the backend here...


Usage report date lags

My kid lost her Presto Card, we think. So I log in to check her transit usage. But when I check on July 18, the last update is July 11. Meaning, I can't see if someone is using her card or not, until they update the time-lag.

This is really annoying. To be safe, I canceled her card and ordered a replacement.

When Presto finally updated the transit usage, and I was able to see that it wasn't being used, but is probably lost in the house somewhere...

But then my wife notices that she has the kid's card, and now can't find her own. Jesus.

So I go to check and see if my wife's card is being used.

Well, I can't because there is another time lag. Today is July 27, the last update on my wife's card is July 13. Seriously Presto? How are we to know what is going on with a two-week time lag?

July 27: Last updated July 13
It's been a while since I've posted here but Presto has found another way to make life more complicated than it needs to be, thanks.